Privacy Policy
What UpSocialz collects, why we need it, who helps us run the service, and the choices you have.
Last updated
What we collect
- Account details: your name, your email address, and your phone number if you add one.
- Orders: the service, the link you give us, the quantity, any details you type for the order such as custom comments, the price and the delivery progress.
- Deposits: the amount, the date, the Paystack reference and the payment record Paystack sends back. That record can include the payment method, part of the card or Mobile Money number, and the IP address the payment came from.
- Support: the messages you send in support tickets and our replies.
- Technical data: your IP address, which we use to slow down repeated sign-in and sign-up attempts, and the cookies that keep you signed in.
What we never collect
We never see or store your full card number, CVV or PIN, or your Mobile Money PIN. Paystack collects those on its own checkout. We never ask for the passwords to your social media accounts.
We do not use advertising or analytics cookies.
Why we use it
- To run your account, your wallet and your orders.
- To confirm payments with Paystack and keep accurate financial records.
- To send the emails you need: account confirmation, password resets, deposit and order updates, and ticket replies.
- To answer your support tickets.
- To prevent fraud and abuse.
We do not sell your data, and we do not send marketing emails.
Who helps us run UpSocialz
- Paystack processes your payments.
- Supabase hosts our database and handles sign-in.
- Resend sends our emails.
- Vercel hosts the website.
- Our delivery supplier receives the link, the quantity and any order details you type, so it can deliver the order. It does not receive your name, email or payment details.
These providers may store data outside Ghana. They use it only to provide their service to us.
How long we keep it
We keep your account, order, deposit and support records while your account is open. Payment and order records may be kept for longer where the law requires financial records to be kept.
The records we use to slow down repeated sign-in, sign-up and password reset attempts include your IP address or email address. They are deleted within 8 days.
Your choices
You can update your name and phone number, and change your email address or password, on your Profile page.
To get a copy of your data, correct it, or close your account, open a support ticket. Ghana's Data Protection Act, 2012 (Act 843) gives you rights over your personal data, including seeing what we hold and asking us to correct it. Closing your account does not turn wallet balance into cash.
Security
Access rules on our database mean each customer can read only their own records, and staff accounts need two-factor sign-in. No system is perfectly secure, so use a strong password that you do not use anywhere else.
Changes
We may update this policy. When we do, we change the date at the top of this page.
Contact
Questions about your data? Open a support ticket from your account and we will reply there.