Refund Policy
How refunds work at UpSocialz: wallet balance is store credit, and failed or partly delivered orders go back to your wallet automatically.
Last updated
Your wallet is store credit
Money you add to your UpSocialz wallet can be spent on any service. It is store credit: it cannot be withdrawn, cashed out, or refunded to your card or Mobile Money.
Please add only what you plan to spend.
Automatic refunds to your wallet
You do not need to ask for these. They happen automatically as soon as our regular status checks see them, and each one shows in your wallet history:
- An order that fails or is rejected: the full charge goes back to your wallet.
- An order that is partly delivered: the part that was not delivered goes back to your wallet, in proportion to the quantity.
We email you when a refund is made.
Orders cannot be cancelled once started
Orders go to delivery as soon as you place them, so an order cannot be cancelled or changed once started. Check the link and quantity before you place an order.
No refills
We do not offer refills. When an order is delivered it is complete. If a count drops afterwards, we do not top it up or refund it.
What is not refunded
- Delivered orders, or the delivered part of an order.
- Orders delivered to the link you entered, even if it was the wrong post or profile.
- Drops in a count after delivery.
Payment problems
If Paystack took your money but your wallet was not credited, open a support ticket with the payment reference. We check the payment with Paystack and credit your wallet once it is confirmed.
Questions
For a problem with an order, open the order and choose Get help with this order. For anything else, open a support ticket from your account.